FAQs

Frequently Asked Questions (FAQ)

1. What is Buki-Ko?
Buki-Ko is an online platform dedicated to offering high-quality, handpicked fantasy items, including swords, katanas, and other collectible pieces. We specialize in craftsmanship inspired by games, comics, movies, and historical traditions. Our mission is to bring the essence of legendary pieces into the hands of enthusiasts, collectors, and adventurers.

2. Where is Buki-Ko based?
We are proudly based in the Netherlands, with our collection available for delivery across Europe. All items are carefully curated, sourced, and shipped to ensure they meet our high standards of quality and craftsmanship.

3. Can I purchase items from Buki-Ko online?
Yes! You can browse and purchase all of our items directly through our website. We offer a secure, easy-to-navigate shopping experience and ship within Europe.

4. Are the items you sell real, functional pieces?
The items we offer, including swords and katanas, are primarily intended for decoration and cosplay purposes. They are beautifully crafted with high attention to detail but are not designed for practical use or combat. Please check the product descriptions for specific details on whether an item is intended for display, cosplay, or other purposes.

5. Do you offer international shipping?
Currently, we offer shipping exclusively within Europe. We carefully package our items and ensure they are securely delivered to most European countries. Shipping costs and delivery times will vary depending on your location.

6. What materials are your swords and katanas made from?
Our pieces are crafted from a variety of high-quality materials, including carbon steel, stainless steel, traditional Damascus steel, wood, bamboo, leather, and fiberglass. Each material is chosen for its durability and aesthetic qualities, ensuring that every piece is both visually striking and structurally sound. Detailed information about the materials used will be included in each product description.

7. How should I care for my sword or katana?
To maintain the quality and longevity of your sword or katana, we recommend regular cleaning and oiling, especially for decorative pieces. Avoid leaving your blade exposed to moisture or humidity. Each item comes with care instructions, and we’re happy to provide further guidance on maintaining your collection.

8. What if I am not satisfied with my order?
Your satisfaction is our priority. If you are unhappy with your purchase, please contact us within 14 days of receiving the item, and we will gladly assist you with returns or exchanges. Items must be returned in their original condition and packaging.

9. Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping or special packaging services. However, we take great care in ensuring that your items are securely and thoughtfully packaged for delivery.

10. Are your products suitable for cosplay?
Many of our items, including swords, katanas, and other pieces, are perfect for cosplay. While some items are designed primarily for display, we offer several pieces that are both functional and cosplay-ready. Please check individual product descriptions for details.

11. Can I visit your store in person?
At this time, we operate exclusively online, but we are working on future plans to offer in-person experiences. Stay tuned for updates on any upcoming events or physical store locations.

12. How can I contact Buki-Ko for more information?
If you have any questions or need assistance, feel free to reach out to us through our Contact Us page on the website, or email us at info@buki-ko.com. We’re happy to help!